How do I contact customer support?
Please contact customer service at
[email protected]
WhatsApp +1 (240) 545-8093
http://shopygem.com/contact-us/
How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase.
How long will it take to ship my order?
Orders typically ship within 5-20 business days. Shipping times vary based on the product and destination. these words. To view estimated shipping times for your orders, please visit the Track Your Order page https://merchneo.com/track-order/.
Why my tracking number isn’t working.?
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
How to cancel my order?
Due to the nature of some of our products, we offer order cancellations within 24hr after your order is placed.
What payment methods do you accept?
We currently accept the following forms of payment:
Credit Cards: We accept Visa, American Express, Mastercard, and Discover
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.
Sofort: Sofort allows European customers to use their online banking details as a payment method. It is available in the following European countries: Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland and UK. This payment method is only available to customers shipping to the eurozone.
GiroPay: GiroPay enables online customers in Germany to pay via direct bank transfer. This payment method is only available to customers shipping to the eurozone.